COVID 19 STATEMENT
The current COVID-19 situation is affecting everybody worldwide. As we are expecting a rise in requests for money back over the following days or weeks, we believe that clearly communicating our policy during this time, which will be applied to all affected clients equally, is the responsible thing to do:
Guests who don't cancel on time (for direct bookings or bookings through our booking engine: free until 1 month before the arrival day, other booking sites we work with: check your cancellation policy) or have chosen a non-refundable rate through one of the booking sites we work with, will not get a refund (despite the moment of booking), but will be given a credit for full value and flexible stay dates in the year 2020 at no additional costs, subject to availability. This offer will be valid until the date the authorities let us reopen again.
We take complete responsibility for this decision and we are fully aware that it won't sit well with some of our future clients who have booked and who will be affected by our cancellation policy, which has not changed since the situation started.
Nobody knows how long this situation will last, both in terms of health and economics. But we need to leverage this predicament to efficiently prepare for a recovery, which we believe, will inevitably happen! We're going full steam forward while taking into respect the guidance of our authorities. We hope everybody will stay healthy and safe and we wish everybody the best in these difficult times.
-Direct booking or bookings through our booking engine: Until 30 days before the arrival date, cancellation is free. After this date, free cancellation is not possible in any case and under any circumstance and no refund of any deposit will take place.
-Other booking sites/agents: Cancellations depends on what is agreed through the booking sites on the moment of booking. After the deadline of free cancellation, free cancellation is not possible in any case and under any circumstance and no refund of any deposit will take place. Non-refundable rates are never refundable.
At Cortijo Vista Alora, we are dedicated to protecting your privacy and safeguarding your personally identifiable information.
Our main purpose in collecting your personal information is to provide you with a streamlined experience in making reservations at Cortijo Vista Alora. We only collect information about you that we consider necessary for achieving this. Personally identifiable information is only obtained when making a reservation.
We sometimes use data collection devices such as “cookies” on certain pages of the Site to measure effectiveness and safety. A “cookie” is a small file that gets placed on your hard drive that helps us provide our services. You are free to decline cookies if you choose to.
At Cortijo Vista Alora, we take security seriously. When users make a reservation we use every precaution to safe guard it online and offline.
Cortijo Vista Alora may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers. Please do not hesitate to inquire about this or any policy for which you may have question.